Terms & Conditions

Welcome to Complex Baits' online store! By accessing or using our website, you agree to be bound by the terms and conditions of this agreement. If you do not agree to these terms, please do not use our website. We reserve the right to modify these terms at any time and without prior notice. Please check this page periodically for any changes. By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian. You must provide accurate and complete information when creating an account with us. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

We offer a range of high-quality carp fishing baits for our customers. All baits are subject to availability and we reserve the right to change or discontinue any products at any time. We make no warranties or representations about the accuracy or completeness of the content on our website, including any product descriptions or prices. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

When you place a order you agree to all these terms and condition.
All orders are usually sent out and delivered within 1-4 working days but can take up to 14 working days
We use a tracked delivery service for a flat fee £9.99 that will cover delivery up to 30kg
We send all deliveries to the checkout delivery address that was provided at the time of ordering, if the delivery address is changed after ordering we will endeavor to amend it but cant be held responsible if still goes to the delivery address provided.
Unfortunately all fresh/frozen bait are classed as perishable items in transit so no compensation or returns policy is offered or implied by ourselves or the couriers once dispatched but please contact us and we will try and help the best we can.
Deliveries can be affected by adverse weather, acts of god plus many other reasons out of our control.
Items are always sent on a 24hr next day tracked delivery service, small delays with the courier do not affect the quality of the bait for at least 72 hours and also will depend on ambient and storage temperatures while in transit too.
Any refunds agreed will be subject, to re stocking charges, Paypal or admin charges and any reasonable costs may be deducted at the managements discretion too.
All our baits contain natural ingredients that may vary colour, however rest assured that we use a very strict recipe that never gets altered unless under testing.

All content on our website, including but not limited to logos, text, images, and graphics, is the property of Complex Baits and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.